Non-Warranty Information

Please read our RMA policy for out of warranty products.

Credit Card Information

Please be sure to fill out the credit card information on the RMA form. If you fail to do so, your product(s) will not be serviced until we have obtained this information.

If your product is still under warranty or you have an account with us your credit card will not be billed.

Select the product type below

Return Merchandise Authorization

Fiberlink Fiber Optic Products

Please complete and submit this form to receive your RMA number. Fields marked with an * must be completed. Please note that this is a secure connection (SSL Encryption) to protect your privacy.

BILLING ADDRESS
*Email Address Req.Invalid format.
*Name Req.
*Company Req. Ref # or Name:
*Street Address Req.
*City Req. *State Req. Zip Req.
*Country Req.
*Phone Req.   Fax

SHIPPING ADDRESS (Leave this blank to use the same information as billing)
Name
Company
Street Address
City State Zip
Country
Phone     Fax

CREDIT CARD
*Name on Credit Card Req.Minimum number of characters not met.
*Type of Card Please select a valid item.
*Card Number Req.Invalid format. *security code Req.Invalid format.Min. # characters not met.Exceeded max. # of characters.The entered value is less than the minimum required.Greater than max. allowed.
*Expiration Date month Not a valid month. year

PRODUCT INFO (Please provide a serial # for each product specified)
*Product(s) Req.
Minimum number of characters not met.
*Serial Number(s) Req.
Minimum number of characters not met.
1. Please describe the problem as completely as possible.
  Req.Minimum number of characters not met.Exceeded maximum number of characters.
2. Are there any particular conditions under which this problem occurs?
Req.Minimum number of characters not met.
3. Are you able to do anything to make the problem go away on a temporary basis?
Req.Minimum number of characters not met.
4. Are there any splices or patch panels in the line? (if yes, specify how many)
1. Please describe the problem as completely as possible.
5. What is the status of the power light? Invalid
6. What is the physical length of the fiber (in feet or meters)? A value is required.
7. Have you verified the cable connections to and from the fiber product? Invalid Please select an item.
8. Are you using single-mode or multi-mode fiber? Invalid
9. On which outputs does the problem appear? Invalid
10. If it's a data problem, what is the data format? Invalid
  Non-Warranty Repair Prices (Adobe PDF)
Our new RMA policy for out of warranty products consists of fixed repair/exchange prices