Return Merchandise Authorization

Scan Do Scan Converters

Please complete and submit this form to receive your RMA number. Fields marked with an * must be completed. Please note that this is a secure connection (SSL Encryption) to protect your privacy.

BILLING ADDRESS
*Email Address Req.Invalid format.
*Name Req.
*Company Req. Ref # or Name:
*Street Address Req.
*City Req. *State Req. Zip Req.
*Country Req.
*Phone Req.   Fax

SHIPPING ADDRESS (Leave this blank to use the same information as billing)
Name
Company
Street Address
City State Zip
Country
Phone     Fax

CREDIT CARD
*Name on Credit Card Req.Minimum number of characters not met.
*Type of Card Please select a valid item.
*Card Number Req.Invalid format. *security code Req.Invalid format.Min. # characters not met.Exceeded max. # of characters.The entered value is less than the minimum required.Greater than max. allowed.
*Expiration Date month Not a valid month. year

PRODUCT INFO (Please provide a serial # for each product specified)
*Product(s) Req.
Minimum number of characters not met.
*Serial Number(s) Req.
Minimum number of characters not met.
1. Please describe the problem as completely as possible.
  Req.Minimum number of characters not met.Exceeded maximum number of characters.
2. Are there any particular conditions under which this problem occurs?
Req.Minimum number of characters not met.
3. Are you able to do anything to make the problem go away on a temporary basis?
Req.Minimum number of characters not met.
4. What is the resolution and refresh rate of the computer source?
A value is required.
5. What is the status of the power light? Invalid
6. What is the status of the input light? Invalid
7. Is the computer connected directly to the Scan Do?
     (not going through an interface or switcher)		 Invalid
8. If a loop-through PC monitor is connected, does the image appear correct? Invalid
9. On which outputs does the problem appear? Invalid
10. If you disconnect the loop-through monitor, does the video output now work? Invalid
  Non-Warranty Repair Prices (Adobe PDF)
Our new RMA policy for out of warranty products consists of fixed repair/exchange prices